Remodel USA

Carlos Britos 

on Home Advisor

5 years ago

I can be reached at (757) 525-0129. Please contact me if you are considering them. I would be happy to share my experience in the hope to prevent someone else from dealing with the same problems in their own home as we did. Too much to write. 

jim stott 

on Home Advisor

5 years ago

It was terrible! I have tried to get a hold of them by phone and email to tell them that I am having problems and no one calls me back. I have a drain that they put in incorrectly, The diverter valve is not adjusted correctly. The part they were suppose to do is just sitting in my garage cause they did not use it. I have a shower door that was installed that cannot close without hitting the safety bar. They left trash in my yard for 8 days before they cleaned it up. They had all types of problems delivering the correct parts... read more

Bernice Barnes 

on Home Advisor

5 years ago

I am very disappointed with promises that were not done. Lightning in cabinet. Return of cabinet fixtures. Compensation promised for my accepting wrong granite. Little consideration for kitchen flooding after incorrect pipes. John who had been dripping with honey turned into the killer bee as he dismissed me. I hope my candidacy has been helpful for future customers. One other thing from the beginning I was told things that could be to be told after starting oh no. Thank you. 

Wayne Reeves 

on Home Advisor

5 years ago

The guy doing the job is doing a great job. The company has failed him by getting the material not in a timely or the correct material. They gave out a number for a project manager and he does not return calls. The customer service from the company is poor. 

Rebecca Delorme 

on Home Advisor

5 years ago

I was not impressed they gave us one quote then went down a considerable amount of money. After we declined they came back at us with another considerable decrease. So my advice to people is tell them no at first because they can do it a lot cheaper than they quote you the first time. I also do not approve of their scare tactics, by this I mean sign now or the deal is no good tomorrow. It's not right 

Reese Smith 

on Home Advisor

5 years ago

Many issues. 

Justin Martin 

on Home Advisor

5 years ago

No comment. 

peggy stott 

on Home Advisor

5 years ago

We found that that certain parts ordered for the bathroom remodel were not received with the original delivery. Wrong components were sent. Some components were broken. Some components were broken on installation. Some components did not get fully properly installed. Installers were not licensed in building trade occupations. 

Ferdinand Bautista 

on Home Advisor

5 years ago

Salespeople were not knowledgeable of work to be done, did not give specific materials and work to be done. 3 different installers came before one finally took the job, materials were missing to be installed. It took 2 months of my constant calling to get project manager to have someone to come. Been calling RemodelUSA to come and fix faulty materials and leaks in the bathtub 3 weeks after installers left. What was approximately 4-6 weeks went Oct 5 2019-? Feb 2020. There are still issues to be completed after installers fin... read more