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Remodel USA
- Contractors
- Capitol Heights, MD
About this business
Enhance your home with Remodel USA, Capitol Heights' premier provider of home remodeling services, specializing in walk-in showers, kitchen refacing, roofing, siding, window replacement, flooring and entry doors. With over 25 years of industry experience, we cater to homeowners in Capitol Heights, Prince George's County, and neighboring areas, offering complimentary design consultations, detailed quotations, and expert guidance to bring your vision to life. Fully licensed, insured, and with flexible financing options availab... read more
Location details
605 Hampton Park Blvd, Capitol Heights, MD, 20743, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Work was shoddy and verified by on-site visit by company President; no resolution after 2 years; President of company has not followed-up over a month later, as promised, even thou he said he would get back with me the next week with options.
Customer service is poor, standard of work is poor, utilization of wrong materials, overall it's been a bad experience. I was looking forward to a new kitchen. It's been two months since I have had a kitchen therefore I've had to eat out every night since that point.
Remodel USA remodeled our master bathroom in September 2020 with a price tag of $17,500. Within weeks of building a new shower wall and installing a new tile shower, the corner between the new wall and the existing wall began to crack. The entire back wall of the tile shower was improperly installed with two large bows in the wall. We asked them to fix it in October, and they did so by applying more grout To the crack. Within 3 days of fixing the crack, it reappeared. As of January 25, 2021, we have not received a date to fi... read more
Signed on and paid a deposit in August and have not heard from the contractor. I was told that due to a backlog it would probably be in October for the install. Reached out to customer service a couple of times and was told on the last call, Friday Nov. 6, that the owner would be contacted and that I would get a call, I have not had a call yet. Today is Tuesday Nov. 10. If there were 0s for the review, that is what you would get.
It� s truly hard to find the words to describe how truly disappointed our entire family continues to be with RemodelUSA, whom we regrettably hired in June to remodel a small bathroom on our first floor to provide our adult son with a roll-in shower. Where do we begin? 1. We� ve endured the rudeness of its owner, who actually yelled at me and my wife the second or third time we tried to explain why we so desperately wanted to cancel the contract following countless delays and misrepresentations. 2. There continues to be a ho... read more
Remodel USA was here for 3 1/2 hours to provide us with a bid. In fact, It was a very hard sell. You know, the kind that includes calls to the sales manager, includes questions like ?how important is quality?? Worst of all, they had a ?special price? that was only good if we signed on the spot during the sales call, otherwise the 90-day price would increase by $10,000. Even though we had told them we wanted several bids, and would then decide, they used high pressure sales tactics to try to get us to sign on the spot. Their ... read more
Overcharged. 18k for trim around windows and luxe stone shower surround which was not completed. Minimal refund of $400.00 was given for incomplete portion. Do not recommend it at all.
When purchased windows for my home and also the Florida Room, I was told that they came with a lifetime warranty as long as I was in the home. I did have some issues with the Florida Room, but they were resolved to my satisfaction. When the same problem occurred again (sealing broke and windows were frost colored), I called and called, but the called was not returned. When I finally talked with someone named Don, he said the issue would be resolved within a week. This did not happen, so I called back and spoke with someone n... read more
The scope of our project was to remodel a 132 sqft kitchen keeping our layout the same and using our existing $4500 in appliances. We asked for midrange options and discussed we had around 10K upfront. We found Remodel USA to have a limited selection of products with an attitude of one price fits all. Terrible sales pressure/tactics, given a quote over 3x higher than our price range. The sales associate gave us 3 prices $34K good for a year, $30K with promotions, and $28K if we act right now. The very next day they called me... read more
Frequently asked questions about Remodel USA
How is Remodel USA rated?
Remodel USA has a 4.1 star rating with 1,247 reviews.
When is Remodel USA open?
Remodel USA is closed now. It will open tomorrow at 8:00 a.m.