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Quality Craftsmen
- Kitchen & Bath
- Longwood, FL
About this business
Location details
830 S Ronald Reagan Blvd, #172, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Absolutely horrific customer service!!! This company came to our home and gave us a proposal for a kitchen remodel which my husband and I signed up for a very costly nearly $30,000 remodel. The salesman **** upper did not give us any information about a strict three day cancellation period. This was right before the Christmas holiday and we had to cancel because the salesman gave us conflicting information about the project scope and how it had to be handled. When I canceled just six days later after the three day cancellati... read more
Business response:
**********,We are sad to learn you are upset. When we met with you in December, you were really excited to get your cabinets resurfaced and looking great. We were excited to help you transform the space. We stand ready to fulfill our part of the agreement. We've done Nothing Wrong. Per the legal contractual agreement, we are both bound by the terms of the agreement. When you signed the agreement, your Design Consultant ****, Emailed a copy of the agreement to you. He also reviewed the Cancelation Clause with you. The State m... read more
Absolutely horrific customer service!!! This company came to our home and gave us a proposal for a kitchen remodel which my husband and I signed up for a very costly nearly $30,000 remodel. The salesman **** upper did not give us any information about a strict three day cancellation period. This was right before the Christmas holiday and we had to cancel because the salesman gave us conflicting information about the project scope and how it had to be handled. When I canceled just six days later after the three day cancellati... read more
Business response:
**********,We are sad to learn you are upset. When we met with you in December, you were really excited to get your cabinets resurfaced and looking great. We were excited to help you transform the space. We stand ready to fulfill our part of the agreement. We've done Nothing Wrong. Per the legal contractual agreement, we are both bound by the terms of the agreement. When you signed the agreement, your Design Consultant ****, Emailed a copy of the agreement to you. He also reviewed the Cancelation Clause with you. The State m... read more
Quality Craftsmen replaced a roof for us in May, 2021 with a 15 yr warranty.The roof developed a leak, and we immediately reported it to them on 9/29/23 @ 2:44 pm.On 10/11/23, @ 9:56 am, we received a call back from ****.I advised **** of the damaged fan, flooring and water being slung onto our TV. He stated that they would cover everything.After one failed attempt, a second repair was scheduled for 1/10/24. QC sent a single roofer, ****, from ************ to attempt a new repair.This repair was carving a valley into the tap... read more
Business response:
Thanks for your response, however it is not an accurate recount of events. We are a company with a 30+ year history of quality work & excelent workmanship. The original leak occured because of a poor framing design & flat slope issue from the existing framing. We repaired the issue imediatly and we stand behind the warranty. We agreed on the reimbursement amount of $3,500 & we are prepared to issue the reimbursement as agreed. We can't be held ****** for exagerated amounts or extortion.
I had a roof installed and my gutters are messed up all the way around. The gutters are about 5 yrs old and I have the receipt to prove it. Please note the phrase "to prove" I will touch on that later. To their credit I did email a picture of "this is not how they found it", and it was just one section of my gutters and the paint that they thinned out with a dirty rag. I guess I had too many pictures and their system only allowed a few attachments. Again to their credit they re-attached the one section of the gutters ( it wa... read more
Business response:
We appreciate the feedback. We can't take responsibility for pre-existing damage. The roof installation was permitted & passed all building inspections. It's a quality job & a great Owens Corning TruDefinition Duration Shingle. It will serve you well for years to come.
Have had bad experience with Quality Craftsman and cannot recommend them. Contracted with them for bathroom renovation and paid $8500.00 deposit - we agreed to supply all materials. After finally getting a start date they demanded an additional $10,000 deposit before they would start. Total deposit would have been over 50% of cost of job. We refused and cancelled the contract and demanded a refund of our deposit - they refused. We took them to court and got a judgment against them for deposit and costs. They have refused to ... read more
Business response:
We appreciate your feedback. We work really hard to deliver a great experience. Sometimes with some customers, that is not possible. We refunded your money in full & canceled the project.
Never Will use use to remodel bathroom. They left me high and dry. Terrible
Business response:
We appreciate your feedback. We worked really hard to meet your expectations. Your bathroom turned our beautifully. We hope you enjoy the new space. We will work with our Team to improve our processes to deliver a great renovation experience.
Lets start with the positive. The windows that we got are amazing, high quality double pane windows that block out 90% of the sound around us. But that is all that I can say is good. DO NOT hire them unless you have a high degree of knowledge & competency in construction methods, a ton of time to manage them & the patience to sit around waiting for answers. We started this process in February 2022, signed contracts in early March 2022. We were told that due to delays in the manufacturing process it would be 8-12 weeks to get... read more
Business response:
Thanks for your feedback. We acknowledge there were hurdles to overcome with construction & manufacturing. It took much longer than expected, but we completed the window project, passed all building inspections & did our absolute best to make things right. Thanks for your patience & understanding.
Frequently asked questions about Quality Craftsmen
How is Quality Craftsmen rated?
Quality Craftsmen has a 4.6 star rating with 517 reviews.
When is Quality Craftsmen open?
Quality Craftsmen is open now. It will close at 7:00 p.m.