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Quality Craftsmen
- Kitchen & Bath
- Longwood, FL
About this business
Location details
830 S Ronald Reagan Blvd, #172, Longwood, FL, 32750, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Installed a shower in my home. They did not do as I had asked but moved in a direction that was good for ******** I am stuck with a shower I had paid $20.000 for and cannot use at I cannot get my wheelchair into the shower area due to it being too high.Customer service is disgusting. No return calls. They got paid and left. This is purposed to be an *** company that looks after the needs of disabled people!!Not so. Do not deal with the company if you want the job done correctly. They do not stand by their work.
Business response:
We appreciate the opportunity to address these statements. We listened to the customer's needs and prepared a plan to address her concerns and make the Shower safe andeasier to use. We installed top quality products and a beautiful new Shower. We fulfilled our contract in every respect. We eaven added an acess ramp free of charge to help with entry. She disliked the ramp and we removed it. She's asking for something that cannot be installed with out a Change Order. Her claims are inflated and incorrect. We've provided excell... read more
Installed a shower in my home. They did not do as I had asked but moved in a direction that was good for ******** I am stuck with a shower I had paid $20.000 for and cannot use at I cannot get my wheelchair into the shower area due to it being too high.Customer service is disgusting. No return calls. They got paid and left. This is purposed to be an *** company that looks after the needs of disabled people!!Not so. Do not deal with the company if you want the job done correctly. They do not stand by their work.
Business response:
We appreciate the opportunity to address these statements. We listened to the customer's needs and prepared a plan to address her concerns and make the Shower safe andeasier to use. We installed top quality products and a beautiful new Shower. We fulfilled our contract in every respect. We eaven added an acess ramp free of charge to help with entry. She disliked the ramp and we removed it. She's asking for something that cannot be installed with out a Change Order. Her claims are inflated and incorrect. We've provided excell... read more
I am very disappointed with the quality of work and customer service I received. After my bathroom remodel was completed, I noticed that the toilet was loose and not properly secured. I contacted the company and explained the issue. They came to inspect it and told me that the toilet was tight and there was nothing wrong with it.However, the toilet is still loose and moves when it is used. It is clear that the problem was not fixed, and I feel that my concerns were dismissed instead of being taken seriously. A properly insta... read more
Business response:
Thanks for the opportunity to respond. There were 2 bathroom projects and both were completed in July and Spetember of 2025 (10 & 8 months ago). The new showers and vanities look fantastic and the renovation went really well. In early May 2026 we were contacted about a loose toilet. After repeated attempts we were able to schedule an inspection on May 12th. Upon inspection, the toilet was secure and installed correctly. Then the customer angrily stepped in, grabbed the toilet by the bowl and started shaking it to show it mov... read more
I decided that I did not want the type of products or service that Quality Craftsmen wanted to perform for me. I contacted a list of contractors on Angi's List and QC was the third one that came to give me an estimate. High pressure sales in my home along with the offer to get $4 grand off the price if I signed that night. I initially agreed. A couple of days later someone called to go over my work order. The salesman *did not* leave a copy of the contract or the work order. He left a form that I signed saying I had the cont... read more
Business response:
We appreciate your feedback and we value the opportunity to work with you. We met with you for the Design Consultation and as discussed, the entire conversation was recorded for training purposes. At the time of the appointment you were very happy with the project and there was complete acceptance of the products reviewed. Your exact words were (this is a great deal and opportunity and I think we should do it). At the end of the consultation, we confirmed your receipt of the written agreement by email. Later, after the recis... read more
The bathroom renovation price $20,000 is overpriced. The shower keeps getting wet because the shower rod was not properly installed and doesnt close fully due to something that needed to be done due to lack of knowing measurements from the salesman and companys end. There's a big space. Also, the bottom is not as hight for the floor not to get wet like it was advised that the floor was not going to get wet. This is not the quality of work I paid for, expected and advised me of. Additionally, I have yet to receive my reimburs... read more
Business response:
******, we have been in constant communication with you and we have attempted to address all of your concerns. You were shown the products during the design consultation and we installed the products you selected. We built the shower to your specifications and design. We reviewed the limitations during the design consultation. Everything is recorded and available for review. The agreement, on page 1, actually states that shower curtains can allow water to escape if not used properly. We've attempted unsuccessfully to find re... read more
No, I decided not to do the walking shower, in my humble opinion I thought that $12,200, after all the discounts, was too expensive just for a walking shower.
Business response:
Thanks for your feedback. We understand the value of a quality installation vs the cost of going with the wrong company or getting a bad installation. We want to ensure your are properly served. Did our Team discuss our Value Line Option? We have quality products to fit most every budget. Please let us know if we can be of service. #************
I regret hiring this company. They subcontracted for the install and it was a poorly executed. I am now hiring another company to fix their work.
Rude and do not listen.I requested to be contacted through an online form. I received a text right away that asked when they could call. I said tomorrow after 10am. At 8am they called several times in a row until ai answered. I still set an appointment.After the appointment was set, I received a notice saying that my wife and I would both need to be present and engaged for their ***** minute presentation and I called back to let them know that would not work and that I would be trying other companies.The next day I received ... read more
Business response:
We only follow up with confirmed written request for information. You are on our do not call list.
Absolutely horrific customer service!!! This company came to our home and gave us a proposal for a kitchen remodel which my husband and I signed up for a very costly nearly $30,000 remodel. The salesman **** upper did not give us any information about a strict three day cancellation period. This was right before the Christmas holiday and we had to cancel because the salesman gave us conflicting information about the project scope and how it had to be handled. When I canceled just six days later after the three day cancellati... read more
Business response:
**********,We are sad to learn you are upset. When we met with you in December, you were really excited to get your cabinets resurfaced and looking great. We were excited to help you transform the space. We stand ready to fulfill our part of the agreement. We've done Nothing Wrong. Per the legal contractual agreement, we are both bound by the terms of the agreement. When you signed the agreement, your Design Consultant ****, Emailed a copy of the agreement to you. He also reviewed the Cancelation Clause with you. The State m... read more
Frequently asked questions about Quality Craftsmen
How is Quality Craftsmen rated?
Quality Craftsmen has a 4.6 star rating with 684 reviews.
When is Quality Craftsmen open?
Quality Craftsmen is closed now. It will open tomorrow at 8:00 a.m.