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Otterly Baths
- Kitchen & Bath
- New Carlisle, OH
About this business
Location details
805 Jefferson Street, New Carlisle, OH, 45344, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
for the first time in 50 years we hired a company that actually did everything they said they would. we went from a tub to a walk in shower and the entire process went as smooth as silk. Blake explained everything in detail. Molly kept the emails coming letting us know when the parts were in and ready to go..thanks to our crew of Chase and Darian for a job well done.
Great Communication. Would recommend to friends and family. Smooth traction. As far as product, I'm not sure, we have no opinion yet, As the work was just finished, and have yet to build an opinion. Companies have resorted to satisfaction quizzes immediately that we can't report on the product.
We are extremely satisfied with our bathroom remodels. We had a bathtub converted into a walk-in shower and another bathtub upgraded. From the representative to the customer support, to the installers, all were courteous, helpful, professional,knowledgeable, and very patient in addressing our inquiries. Our experience commenced with Blake; he guided us through the process and assisted us in discussing our preferences for both bathrooms. There was no high-pressure sales pitch. He listened attentively to our needs and provided... read more
On Sept. 10th I had a third shower renovation completed and I could not be more pleased! I specifically asked that Amaya be lead on the install, as she’s done two other showers in my house. This time I suggested replacing an old, crowded shower to my brother so he could access it easier.. Anyone having physical movement limitations would benefit by installing the fold-up chair option. The shower is beautiful with subway tile, plus my brother can now get in and out much easier and safely with no molded seats taking up space..... read more
A+ work from Bath Masters. Clay and Wyatt did an awesome job installing a new walk-in shower in my home. I couldn't ask for better customer service from Molly and Tracy. Blake came to my house to demonstrate the products that I could get and was able to give me an awesome price that topped everyone else that I talked to. Great customer service all around!
I received an excellent installation on my two bath/showers by Amaya and Pat and I am very pleased with the finished projects. At first I thought it was too costly and I had anxiety by thinking what am I getting myself into and am I about to get ripped off BUT they do not cut corners, they are clean, professional and they are experts at plumbing so the old expression “you get what you pay for” applies here all the way down from the in home sales team to the installers. I even got a credit for the unused shower bar I decided ... read more
Jared and Aaron were very pleasant and did quality work. We had an issue with water damage and they were able to come up with a solution and fix the damage before doing the install. EXCELLENT! Review your contact details carefully to ensure that all your desired parts are included. The shower looks ABSOLUTELY AMAZING! They were on time, schedule, and budget. We did have a small adjustment due to the water damage but that was nothing that could be seen before demo. They left the work area cleaner than it was when they sta... read more
Bath masters did an excellent job on both my bathrooms. The team was professional and knowledgeable of the process and products and kept me informed during each step, I highly recommended them.
There are not enough stars on the chart. If you are considering a bath remodel of any kind Bath Masters is the place to go. They redid my bathroom from a tub to a walk-in shower and it is SO beautiful. They anticipated my every whim and even had extra suggestions. The whole crew that was here, Amaya and Pat, the installers and Jack and Jed, the owners and Kay their media person were all so much fun to work with. Jack even went above and beyond and helped us with another plumbing problem we had. They even brought a housekeepe... read more
Business response:
Clare, your words absolutely made our day! We’re so glad you love your new walk-in shower, and it means the world to hear how much you enjoyed working with Amaya, Pat, Jack, Kay, and myself. Our team truly strives to think ahead, offer helpful ideas, and make the whole process as enjoyable as the finished result. We’re thrilled you noticed the little touches—like the extra cleanup and the thank-you gift—because we believe those details make all the difference. On behalf of everyone here at Bath Masters, thank you for trustin... read more
Frequently asked questions about Otterly Baths
How is Otterly Baths rated?
Otterly Baths has a 4.9 star rating with 553 reviews.
When is Otterly Baths open?
Otterly Baths is open now. It will close at 7:00 p.m.