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Kitchen Magic
- Kitchen Supplies
- Nazareth, PA
About this business
Location details
4243 Lonat Dr, Nazareth, PA, 18064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had kitchen cabinet refacing done. The quality of the cabinets doors and drawers is very good. Their customer service is awful. They won’t call you back unless they want their money. The installer made an error by putting larger holes in the lower cabinet doors for the handles, then the top cabinet doors so they had to order larger handles for the bottom cabinets. And then made me sign a change order for it and told me I got a larger handle and that cost more money, but they weren’t going to charge me for that larger hand... read more
Business response:
Hi Richard, We’re truly sorry to hear that your experience didn’t reflect the high standards we strive for, especially as a returning customer. We appreciate your feedback and want to clarify that the change order was simply to document the correction, not to charge you. The installer had discussed the adjustment with you during the visit, and larger center pulls were ordered to ensure everything looked and functioned as intended. When you later reached out about a new door, we immediately ordered a replacement door at no c... read more
I have a Kitchen Magic kitchen for many years and now the cabinet faces are starting to peal. I was able to have someone come out and inspect the problem but no one has ever gotten back to me on what can be done. I have been in contact with the service department several times but have NOT heard back from them with any type of response
Business response:
Hello Lisa, Thank you for reaching out and bringing the current issue of your cabinets to our attention. We truly understand the frustration and inconvenience this can cause. We are aware that you received a service quote based on the inspection report of your cabinets. Our service department has been diligently trying to reach you by phone, unfortunately, without success thus far. Rest assured, resolving this issue is our top priority. We kindly request that you please get in touch with us at your earliest convenience by c... read more
We had our kitchen done by Kitchen Magic this past February. The laminate on our cabinets is falling off in several places. We called for service and left several messages. NO RESPONSE!!! This is no way to treat customers.
Business response:
Hello Tony, Thank you for reaching out. We apologize for any inconvenience this has caused and want to ensure you that we take your request very seriously and look forward to connecting with you to resolve this matter as soon as possible. It appears that one of our Project Coordinators spoke to your wife Pamela on Thursday, May 4th in regard to the challenges with your cabinets. We have since then ordered the materials needed for your project and our Warranty Department has left you a voicemail to resolve the issue. If ... read more
I'll start by saying I was very excited when I began my journey with Kitchen Magic. Mike, our salesperson, was exceptional throughout the process and even frequently sends a friendly hello. It's sad to write that dealing with service or warranty after the completion of the project has been a complete and total nightmare. The kitchen project began in June of 2021. After completion, and when we had time to settle in we noticed a few minor things (mostly caulking) that needed to be fixed. I contacted our project manager at t... read more
Follow up when you say you will
Business response:
Hi, Joe. One of our sales managers did attempt to call you and left several messages, but we have not heard back from you.
Zero communication, zero organization. It’s amazing that anything ever gets done. As the client, we have had to be responsible to be our own project manager because there has been nobody in charge of communicating and organizing our project. Our kitchen remodel is still not complete because the wrong supplies were ordered and now the contractor has moved on to another job. I’m not sure we’ll ever see the finished project…
I had my kitchen redone not re-faced by them and the white cabinet doors actually all around the doors comes apart melt-away, I had to get a repair several times within a few years , they are coming apart as I speak . They do have a lifetime warranty, but they keep putting the same old junk over and over again and I have to pay to have them reinstall, seriously, as an interior designer I would not recommend them to no one, even when I see them in a vendor show, I tell people/everyone about them, don’t use them horrible p... read more
Business response:
Thank you for bringing this to our attention ,Yolanda. We are sorry to hear about your experience and have not been able to find your name within our database. Would you be open to a phone call from our team to address this issue?
7 phone calls and no messages- when I was finally able to answer the phone they REFUSED to make an appointment because I couldn’t guarantee that my husband would be there. Believe it or not, I am quite capable of making decisions regarding remodeling of my home! I will say… Home Depot had no issue coming out to meet with just me- looks like they will get the $30k remodel job. 🤷🏻♀️
Business response:
Hello Cathy. Thank you for bringing this to our attention. Please accept our apologies. We are very concerned to hear about your recent experience. What you describe is not how we do business. We have called and left a message please contact us back at your earliest convenience.
I would not recrecommend Kitchen Magic to anyone! A month ago I was ready to broadcast to the world how great i thought they were! We are now in week 5 of a project that we were told would take 2 1/2 weeks! The workers have all been fine but the owners of Kitchen Magic couldn’t care less as long as they get paid. The biggest problem is their lack of communication. Seriously, the right hand doesn’t know what the left hand is doing. We tried for a week to reach our project manager and after about 10 days were told they left. ... read more
Business response:
Thank you for this feedback, Patricia. We’d like to assure you that our team will do everything we can to make your transformation as smooth and stress-free as possible. We sincerely apologize for any inconveniences or issues to date. We’ll be reaching out to you directly via phone to discuss further.
Frequently asked questions about Kitchen Magic
How is Kitchen Magic rated?
Kitchen Magic has a 4.5 star rating with 590 reviews.
When is Kitchen Magic open?
Kitchen Magic is closed now. It will open on Monday at 9:00 a.m.