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Kitchen Magic
- Kitchen Supplies
- Nazareth, PA
About this business
Location details
4243 Lonat Dr, Nazareth, PA, 18064, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had our kitchen done by Kitchen Magic this past February. The laminate on our cabinets is falling off in several places. We called for service and left several messages. NO RESPONSE!!! This is no way to treat customers.
Business response:
Hello Tony, Thank you for reaching out. We apologize for any inconvenience this has caused and want to ensure you that we take your request very seriously and look forward to connecting with you to resolve this matter as soon as possible. It appears that one of our Project Coordinators spoke to your wife Pamela on Thursday, May 4th in regard to the challenges with your cabinets. We have since then ordered the materials needed for your project and our Warranty Department has left you a voicemail to resolve the issue. If ... read more
I'll start by saying I was very excited when I began my journey with Kitchen Magic. Mike, our salesperson, was exceptional throughout the process and even frequently sends a friendly hello. It's sad to write that dealing with service or warranty after the completion of the project has been a complete and total nightmare. The kitchen project began in June of 2021. After completion, and when we had time to settle in we noticed a few minor things (mostly caulking) that needed to be fixed. I contacted our project manager at t... read more
Follow up when you say you will
Business response:
Hi, Joe. One of our sales managers did attempt to call you and left several messages, but we have not heard back from you.
Zero communication, zero organization. It’s amazing that anything ever gets done. As the client, we have had to be responsible to be our own project manager because there has been nobody in charge of communicating and organizing our project. Our kitchen remodel is still not complete because the wrong supplies were ordered and now the contractor has moved on to another job. I’m not sure we’ll ever see the finished project…
I had my kitchen redone not re-faced by them and the white cabinet doors actually all around the doors comes apart melt-away, I had to get a repair several times within a few years , they are coming apart as I speak . They do have a lifetime warranty, but they keep putting the same old junk over and over again and I have to pay to have them reinstall, seriously, as an interior designer I would not recommend them to no one, even when I see them in a vendor show, I tell people/everyone about them, don’t use them horrible p... read more
Business response:
Thank you for bringing this to our attention ,Yolanda. We are sorry to hear about your experience and have not been able to find your name within our database. Would you be open to a phone call from our team to address this issue?
7 phone calls and no messages- when I was finally able to answer the phone they REFUSED to make an appointment because I couldn’t guarantee that my husband would be there. Believe it or not, I am quite capable of making decisions regarding remodeling of my home! I will say… Home Depot had no issue coming out to meet with just me- looks like they will get the $30k remodel job. 🤷🏻♀️
Business response:
Hello Cathy. Thank you for bringing this to our attention. Please accept our apologies. We are very concerned to hear about your recent experience. What you describe is not how we do business. We have called and left a message please contact us back at your earliest convenience.
I would not recrecommend Kitchen Magic to anyone! A month ago I was ready to broadcast to the world how great i thought they were! We are now in week 5 of a project that we were told would take 2 1/2 weeks! The workers have all been fine but the owners of Kitchen Magic couldn’t care less as long as they get paid. The biggest problem is their lack of communication. Seriously, the right hand doesn’t know what the left hand is doing. We tried for a week to reach our project manager and after about 10 days were told they left. ... read more
Business response:
Thank you for this feedback, Patricia. We’d like to assure you that our team will do everything we can to make your transformation as smooth and stress-free as possible. We sincerely apologize for any inconveniences or issues to date. We’ll be reaching out to you directly via phone to discuss further.
I don’t feel refacing is worth the money. It only addresses the exterior of your cabinets. If your existing cabinets are painted wood, as mine were, the interior of your cabinets get chipped up when they apply the laminate to the exterior. The interior of my cabinets look horrible thanks to their “ craftsman “. I wish I spent the additional money to have all new cabinets installed.
Based on a sales reps visit . 10,000.00 dollars for 40 sq ft of quartz countertops .absurd . 200 sq ft ???
Business response:
Hello, Russell. We are not aware of any $10,000 quartz countertop quotes. We will look into our records on your sales call. Thank you.
Frequently asked questions about Kitchen Magic
How is Kitchen Magic rated?
Kitchen Magic has a 4.7 star rating with 898 reviews.
When is Kitchen Magic open?
Kitchen Magic is open now. It will close at 5:00 p.m.