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Four Seasons Sunrooms Corporate
- Contractors
- Holbrook, NY
About this business
Location details
5005 Veterans Memorial Hwy, Holbrook, NY, 11741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Our sun room sections were delayed from the factory and the project ran late. We felt like we were left out of the loop as to our construction progress. The concrete contractor was hard to work with in regards to our outside pad and he never cleaned up the forms and mess. We had to do that ourselves. The head of the company called us from New York (?) to apologize. We are very happy with the end result. The room is beautiful and so far, it has been free of defects. We feel that the process was more stressful than necessary.
While the quality of our Four Seasons Sunroom is good to excellent, I would never recommend getting one, with a single exception. If you have a installation contractor in your area and you check out references. You may very well have a good experience. We live in Montana and the closest installation contractor is 250 miles away. We had great response from him when he was trying to sell us a sunroom, but he did a poor job of installation and we had many leaks. It was a difficult process of getting him back out here to stop th... read more
Business response:
Ronald, we sincerely apologize for your frustration. Yours is a unique situation that we're working hard to address in the correct manner. If you haven't already, please contact our customer support line at 631-563-4000 x231. They should be able to steer you in the right direction. Apologies again.
Whilst my sunroom is lovely, my problem is what happens when something breaks or needs repairs. My sunroom door broke in early January. The mechanism inside the door broke and it is locked shut. The Corporate store who installed the sunroom had gone out of business. The company that was supposed to do repairs decided they would no longer handle repairs. I spent a month tracking down someone to handle the repair. The company to which Four Seasons finally referred me is brand new. It took a month to get the part ordered and it... read more
Business response:
Linda, we understand why this would be frustrating. Your patience is very much appreciated as the company in question works to make the repairs. We're sorry that things are taking longer than anticipated. Since we only recommend the company and aren't in charge of the repair, we can't speak to the timeline specifically, but we're confident that it'll happen soon and everything will be fine. We hope you're enjoying your sunroom aside from this hiccup and wish you only the best.
Horrible Horrible company - do not use!!! if i could give zero stars i would. met with a sales rep who did not present us with all of our options (which we learned after driving an hour to visit their showroom). Tried reaching out to the company and sales rep multiple times for additional information and have gotten zero response in almost 3 weeks. If you want to be overcharged and ignored, this is the place to go!! Will be going with another company who was honest and responsive and fabulous to work with for our 2 homes on ... read more
Business response:
Nan, we hope you'll accept our sincere apologies for any miscommunication that might've occurred. We strive for all of our reps' and contractors' clients to have a smooth, pleasant experience. If that wasn't the case, we'll use this as a learning experience to improve moving forward. Apologies again, and we wish you only the best with your project.
I purchased two of the personnel door canopies through my local metal building supplier. When I received all 10 boxes they came with NO INSTALLATION DIRECTIONS. When I called the metal building supplier to find out where the directions were they informed me there were none. They stated the canopy manufacturer says they are "to simple to need directions". As someone who is in the construction industry I can assure you these canopies are BEYOND SIMPLE!! I will NOT recommend nor purchase these canopies again.
Terrible franchise and corporate customer service ordered a sunroom from Louisville KY location and paid 50% down in order to expedite schedule and get it done by Oct/end. Novemeber 8th and still did not start and execuses week after week and promises that they will let me know but never hears back. I been in touch since August and nothing. Called corpoarte and promised to investigate and respond and 4 week later nothing TERRIBLE
Business response:
Thank you for your Feed Back MJ, Everyone at Four Seasons Sunrooms & Windows is engaged in our mission to create happy customers and when something goes wrong, we like to think we are quick to correct it. Sometimes there are things beyond our control but we believe moving forward our communication will improve and we are working diligently to resolve response times and are absolutely looking into the delays on your project. Please feel free to contact us at 631-653-4000 so we can discuss this further.
I ordered a sunroom, I have waited 6 Months & still waiting & they have a lot of my money. I keep getting excuses & promises but nothing happens.
Business response:
We are very sorry to hear this. We would like to look into this for you. Please send us a private message with your phone number and we will call you. Thank you!
To expensive for the amount of work and Sunroom they put up. Took way to long on construction and finishing the project. Had to put flooring in myself or pay an outragous amount. None of the supervisors or salesperson checked on the progress or construction of the sunroom while it was being built. Reschuled several times due to no workers or material and just about everyone they sent out didnt know what was going on
Business response:
Hi Mr. Rash, we strive for 100% customer satisfaction therefore we are sorry to hear that you were not pleased with your experience. However, please feel free to send us a private message with your contact information if you would like to further discuss this with us. Thank you.
They do NOT return your calls. Have placed 3 calls to them and have Not received a callback. Purchased the series 230 sunroom.
Business response:
Hi Martin, We are sorry to hear that you did not receive a call back. Please PM us with your phone number and we will contact you immediately. Thank you!
Frequently asked questions about Four Seasons Sunrooms Corporate
How is Four Seasons Sunrooms Corporate rated?
Four Seasons Sunrooms Corporate has a 4.4 star rating with 613 reviews.
When is Four Seasons Sunrooms Corporate open?
Four Seasons Sunrooms Corporate is open now. It will close at 4:00 p.m.