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Bay State Bath
- Kitchen & Bath
- Pembroke, MA
About this business
Location details
55B Corporate Park Dr, Pembroke, MA, 02359, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Loved this project and the company right from the beginning. They were very fairly priced, coming in $7,000 less than the other business we sought for a quote. The crew was great, showed up on time, took great care in minimizing that insidious construction dust (impossible), and completed the project on time. Well, they completed the project in the two days as they stated but the Worcester ********************** delayed the completion by 3 days, inexplicably. Cannot fault Bay state for that. They were there legally everyday ... read more
Business response:
Some projects are more challenging than others ****, and we are very grateful for your patience as we worked through them with you! The finished project is beautiful!
As a Company President, every company should conduct business in the manner thst Bay State Bath conducts business. Tremendous communication throughout the complete process as well as very high quality work.
Business response:
Thank you very much ****************! It has been a pleasure working with you.
I love everything about Bay State Bath! *** and ****** were on time and worked diligently throughout the day. They were very professional and cleaned up after the job was completed and I cannot believe they did everything in one day! They removed my old tub/shower combo and replaced it with a walk in shower with a bench. I cannot wait to start using my shower! I highly recommend Bay State Bath. Also, a shout out to **** and ******* who work in the office. Both are very professional and provide the best customer service!Thank... read more
Business response:
Peggy...thank you so much for taking the time to post this positive feedback about your experience with us! I am just delighted that you are so happy.
We had an excellent experience with Bay State Bath in July 2023. We had one of the most decrepit shower stalls in our basement, driving my wife to Madness. We had several "one-day" bath and shower guys in to pitch us. Most of these salespeople were at the same level as used car sales guys: fast-talking, know-it-alls with a desire to get a check and leave. Enter JR and Bay State Bath. ** was professional, listened, measured, and spoke about the company he works for and their approach to fixing showers and bathrooms. He was ef... read more
I just had my bathroom done over. I am very pleased with the results. The company checked in with me while the work was being done. I liked the fact that they did not start the project until all the materials were in.The workers were very nice and checked in with me before they left for the day.The gentleman who came first and did the design was wonderful to work with.I would recommend this company.
Business response:
Thanks for sharing your experience with other potential customers *******! The entire team, both inside the office and in the field, work very hard and I am delighted to hear that you have had such a positive experience!
Bay State Bath , owner ***********************, has no interest on how the job turns out. We had problem after problem she never fixed my issues or concerns. Worst job ever done and would never recommend them.
Look this company was listed on Angies list and seemed like it was top rated but you would be wrong. Now if you own a home and not a condo or an apartment then maybe your experience will be different Im not sure. The first person to come out and do the consultation was very nice and had great customer service but it was after that everything went down hill. The day they came to install everything these 2 men asked ** how to shut off our water which for us it was under a crawl space since its a condo. That sent them over the ... read more
Business response:
Ms. ******, I am very sorry that the install team had so much trouble getting your water shut down. We can usually find the water shut off without difficulty, but your location was very difficult . Every install crew had trouble finding the shut off, including the plumber there today to try to change your cartridge. I am very sorry and will call you right away.
Do not use this company. We had our bathroom redone, and when the team left, they had scratched and left gouges in our newly installed tile floor. They did not complete the project, and left sections of wall incomplete, and did not cut the shower wall pieces to the right sizes. We have had to call them to come out and fix the shower caulking more than 3 times, and every time, ************************* has given us a hard time about it. Multiple staff have come out and reported the problems from the original group, and she ma... read more
Business response:
Dear ******************* , I am sorry you feel so frustrated by our service for your silicone. You made 9 different appointments with us, canceling several the day of the job, even once turning our installer away at the door, stating you had too many people who needed to use the shower and would not allow us to inconvenience the household. We have many customers to service and I simply wanted to get the task done. You were making the installer very nervous and I offered to come personally come to the home to measure the sili... read more
Frequently asked questions about Bay State Bath
How is Bay State Bath rated?
Bay State Bath has a 4.6 star rating with 446 reviews.
When is Bay State Bath open?
Bay State Bath is closed now. It will open tomorrow at 9:00 a.m.