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Peak Custom Remodeling
- Owings Mills, MD
Location details
300 Red Brook Blvd # 310, Owings Mills, MD, 21117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I couldn't be happier with my overall experience with Peak Remodeling. The day of the install went exactly how it was explained to me when I received the estimate which is rare when it comes to home improvement companies. I took the day off of work because I wanted to make sure I could keep an eye on everything and make sure I was getting what I paid for. The roofing crew showed up first thing in the morning at 8:00am on the day of the install. First they assessed the grounds to make sure to coveranything that could be damag... read more
Business response:
[Member Name Removed], Thank you for taking the time to leave us our first review on Angie's List! We couldn't be happier with your feedback on your experience contracting with us. It sounds like everything went exactly as planned and met your expectations throughout the entire process which is what we strive for. We sincerely appreciate your business and you can call any time with any questions about your home, even ones not relating to the roof. Thanks again!
The company was hired to replace my roof in excess of $30,000. On the Friday before the week of installation, shingles were delivered and placed on one side of my house. Most of the weight of these shingles were on one peak of my house. That cracked the stone veneer of my house and allowed leaking. When I mentioned to Howard Wilt, he said it was their fault and they would take care of it. He asked if I had a stone guy. I replied that I did. He said get it fixed and send them the bill. I did. I guess $3,600 for a stone crew t... read more
Business response:
I have worked directly with [Member Name Removed] to come to a better understanding of what happened and correct the issue caused by a miscommunication. We have resolved the problem and the customer is now satisfied with the roof and the our mutual resolution for the issue.
Please be aware that this company requires all individuals who might be involved in the decision process be present for a quote. I was told that this is a business decision and that they receive fewer callbacks when a quote is made if "both homeowners are not present". I tried to push back and requested that we keep the appointment, but the company cancelled. They take this very seriously. I tried to push back and say that we don't have time, but they were refused. I reiterated that my wife and I are too busy. My family is t... read more
Price was 3x of other area roofers. Estimate took 3 hrs of sales crap of things I did not need
Business response:
Hello, I have no record of us having ever met with or had an appointment with someone named [Member Name Removed] Please call our office so that we can discuss with you your frustrations and see what we can do to make it right. If you are a real customer and did indeed have this experience with us I’m sincerely sorry to hear it but I am unable to try to reach out to you directly as we have no record of a [Member Name Removed] I would love a chance to make it right. Give us a call at your earliest convenience.
I found this company because it was so highly rated here on Angie's list. It seems like they do good work and have many satisfied customers. However, I am completely turned off by their high-pressure sales tactics and would recommend others to avoid. In fact, if you look at Angie's List own page on "Roofing Scam: High-Pressure Sales", it is a very close description of the tactics employed by the Peak remodeling sales process. Another big concerning factor to me is the fact that this company has only been in business for 4 ye... read more
Business response:
I apologize you did not have a positive experience when getting an estimate from us. I would like to explain/respond to a few things mentioned to provide a little clarification. One of the really important things about our roofing warranty is that we not only provide you a 50 year/lifetime labor warranty but we are certified ShingleMaster installers through CertainTeed, the manufacturer. This means that your roof also comes with a 50 year non-prorated, fully transferrable, manufacturer warranty covering materials, tear off, ... read more
Bad experience. They call a few times until they reached me and we agreed on an appointment. at the day and time of the appointment they didn't show up, and when I called to check what was going on, they didn't apologize, one of their reps told me that he called me that morning and left a message about canceling the appointment, which is not true. I wasted my time and they lost a customer. Really disappointing experience.
Business response:
I reached out to the customer with a phone call and we spoke to apologize for the confusion and clear things up. After speaking on the phone I also reach out one more time to apologize for the mix-up and explain via email... What happened was a simple mix-up. My project manager thought he was to call you in the morning after you spoke with us to discuss the project and coordinate a time to meet. What you were expecting based on your conversation with the person who took your call was that we were coming out for the estimate ... read more
I called them yesterday 4/9/2018 and representative made an appointment for today to send and estimator to give estimate of my windstorm damaged roof. But I got a call one hour before the appointment and gentlemen asked me many questions. The important one was, will I use my money or insurance money? He does not want to send anybody before knowing that. Now, I got off from the job and came home and waiting for to get an estimate. Should I get this call one hour before the appointment? Do they have any kind of respect for the... read more
Business response:
Mohammed, I apologize you had a poor experience with us and that we were unable to assist you with the storm damage. Here was the series of events as I understand them - in sharing what happened maybe you can help shed some light on how we can improve our communication and customer service for future potential customers...The day of the appointment we called to confirm the time still worked for you before heading over and to let you know who would be coming as we do for every appointment. We try to also take a moment to see ... read more
Frequently asked questions about Peak Custom Remodeling
How is Peak Custom Remodeling rated?
Peak Custom Remodeling has a 4.6 star rating with 623 reviews.
When is Peak Custom Remodeling open?
Peak Custom Remodeling is closed now. It will open at 9:00 a.m.