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Woodland Windows & Doors
- Windows Installation
- Roselle, IL
About this business
Location details
25W355 Lake St, Roselle, IL, 60172, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:30 a.m. to 3:30 p.m. | |
| Sun | Closed |
Not real happy with the experience. Door took 7 months to get, then it was the wrong color. Trim did not match existing in the house even though we supplied physical sample. Provided cut sheet on the hardware purchased and the door was bored incorrectly, now trying to find a different piece of hardware to fit door. The door does look good in the opening, but still requires touch up and completion of the trim and hardware install. Salesman was quick to make a sale, but not good at helping to resolve issues.
Business response:
It's always unfortunate when an installation doesnt go as smoothly as wed like, especially as you say when industry supply chain issues are creating 7-month lead times. What we all want and can expect from Woodland is that well do everything we can to fix what can be fixed so that you have the beautiful entry door you want. Your custom trim color is currently being re-finished to obtain a closer match to your existing trim. Woodland has ordered new door hardware free of charge to you that fits the openings and will install i... read more
Very slow process it took almost a year to get those windows, and very expensive for the service that you guys provide I should get a discount
Business response:
Your review certainly took us by surprise in multiple ways, almost a year to get those windows. In fact, it was six months, which unfortunately is due to manufacturer lead times, which we explain to everyone upfront. Woodland installed your product nearly to the day that it was promised, which was estimated to be a 24-plus week wait and we communicated directly with you all along the way. Your first appointment with Woodlands in-home sales consultation was June 21, 2021, the quote was sent and signed within a week on June 30... read more
Frequently asked questions about Woodland Windows & Doors
How is Woodland Windows & Doors rated?
Woodland Windows & Doors has a 4.7 star rating with 545 reviews.
When is Woodland Windows & Doors open?
Woodland Windows & Doors is closed now. It will open at 8:00 a.m.