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Bo Lacey
- Roofing
- Mansfield, OH
About this business
Location details
1472 U.S. 42, Mansfield, OH, 44903, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 08:30 a.m. to 6:00 p.m. | |
| Tue | 08:30 a.m. to 6:00 p.m. | |
| Wed | 08:30 a.m. to 6:00 p.m. | |
| Thu | 08:30 a.m. to 6:00 p.m. | |
| Fri | 08:30 a.m. to 6:00 p.m. | |
| Sat | 09:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
in August of last year Bo Lacey Construction LLC sent out **** ****** and his crew to do a few fixes around our home. We never received a work order or any invoices related to this work. Fast forward to January snowstorm and freeze. We find water dripping inside our home from an ice dam. The gutter above our back door was frozen forcing a backup into our home. It could not handle the water being forced into from two roofs. I have posted pictures on ******** and am hearing that this gutter was poorly reinstalled.
in August of last year Bo Lacey Construction LLC sent out **** ****** and his crew to do a few fixes around our home. We never received a work order or any invoices related to this work. Fast forward to January snowstorm and freeze. We find water dripping inside our home from an ice dam. The gutter above our back door was frozen forcing a backup into our home. It could not handle the water being forced into from two roofs. I have posted pictures on ******** and am hearing that this gutter was poorly reinstalled.
Business response:
We understand that this situation is frustratingwe share that frustration as well, especially given the time and effort we have already invested trying to help find a solution. However, it is not accurate to suggest that this issue was caused by our workmanship.We also want to note that conclusions being drawn from social media feedback may not reflect a full or professional evaluation of the ************ the end of the day, our goal has always been to be responsive, transparent, and helpful. We remain willing to continue a ... read more
Not happy Signed contract April 2022 and still waiting on 2 cabinet doors to be replaced that they damaged. And several other things not happy with, told them at the time of the work and was just blown off Prefer to be contacted by phone or in person not by text or email
Business response:
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or dissatisfaction you experienced with our product/service. This does not reflect our world class service and we want to make things right. We will be reaching out and discussing this further with you to ensure everything is taken care of.
I do not recommend ************* services. I was charged a high amount of money for a temporary roof repair job. I was told they would seal a leak area around a pipe extending through my house out of the roof. I was experiencing water draining down from my roof into cut-off chimney in my basement. There was not any evidence of additional water leaks in my house except around this pipe in my attic. This company could not determine the exact origin of my problem and recommend to replace 1/2 of my 700 ft. house roof for 12K in ... read more
Business response:
Dear *******,Thank you for taking the time to provide feedback about your experience. We genuinely appreciate all feedback, as it helps us identify areas where we can improve our services. We're sorry to hear that your experience fell short of your expectations, and we would like to address your concerns.We take customer satisfaction seriously, and we value your feedback as an opportunity for growth and improvement. If you are open to discussing your experience further, please contact ** directly at ************ or email ** ... read more
This company came out to give me a estimate on 9-24-22. Part was for insurance work and also for a new roof. He was suppose to send an estimate for the insurance work on 9-26-22 but never did. He was then to return on 10-1-22 to discuss the estimate for the whole roof. Never showed. Don't trust these people. Not a good way to run a business.
Business response:
Dear ****, I don't know why I am just now seeing this, but I wanted to reach out and say thank you for taking the time to provide feedback about your experience. We genuinely appreciate all feedback, as it helps ** identify areas where we can improve our services. We're sorry to hear that your experience fell short of your expectations, and we would like to address your concerns. We take customer satisfaction seriously, and we value your feedback as an opportunity for growth and improvement. If you are open to discussing you... read more
Frequently asked questions about Bo Lacey
How is Bo Lacey rated?
Bo Lacey has a 4.7 star rating with 678 reviews.
When is Bo Lacey open?
Bo Lacey is closed now. It will open tomorrow at 8:30 a.m.