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Beltway Blinds
- Doors & Windows
- Beltsville, MD
About this business
Location details
12300 Kiln Ct, Suite E, Beltsville, MD, 20705, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | 9:00 a.m. to 4:00 p.m. |
Just had and awesome interaction with the Beltway Blinds installers. While installing my shades, they saw an issue with my windows, and fixed that too! These guys are great!
The team kept me posted on the progress of my order Installer was very knowledgeable and on time After install follow up call was quick The billing department was very efficient and answered all of my questions quickly E P*****
Excellent customer service. The design team is very knowledgeable and helpful. The customer service rep. and the installation team are wonderful to work with. They keep you up-to-date on your work order and installation is a breeze. Would use them over any other company offering blinds/shutters. Diane J****** Fort Washington, Md.
They do not return your phone calls regarding your products purchased. Poor customer service. Been over a month and I keep getting tge run around.
I contacted Beltway Blinds in May of this year to have blinds installed in 2 windows in my sunroom. The salesperson arrived on 5/15 and didn't really seem to understand what I needed when I asked for suggestions, but finally told me that I should get vertical blinds. Another 2 guys were sent out to remeasure on 5/22, and I was told I couldn't use vertical blinds for these windows, but changed their minds after calling someone. I was contacted in June to schedule installation for 6/24 but was contacted again to change install... read more
Business response:
****************, We apologize for any inconveniences. Out goal is to complete your work as contracted and to your satisfaction. Our team will be in touch with you on Monday. Thank you.*******************************
The product is outstanding but the customer service is the worst! I had to wait almost 2 months for installation and I really love how the blnds look (I actually ordered a second time for other windows in my house ). The problem is when I needed customer service from them - they never return calls and they are very unresponsive. When they say they will do something - it never happens. Due to the customer service, I would not order from them again
Business response:
Hi, ******, Thank you for choosing Beltway Blinds. I am sorry for your customer service experience...that really stinks. I want you to know that we also realized we were having a customer service issue, and we have made some major changes in that department, beginning with hiring a new Director of Client Happiness, as well as replacing what we found to be some really rotten apples. This won't change your past experience, but it should change any future experiences.Sincerely,******************************* President
They have been to my house twice to install an electric blind . Both times the blind was missing the electric component. I lost a days of work each time they have come. Today they canceled due to inclement weather which I understand. I asked for the accommodation to move for installation this Friday but they say they can’t. The problem that I have with this is both times were your mistake. The 3rd time was weather related…ok. At what point due you take accountability for the dual mistake and incorporate customer satisfaction... read more
Business response:
This job shouldn't have had the problems it did, ******************. Definetly sorry it took so long. Our production and customer service team is being overhauled. Thank you for your patience during that time period.******************************* President
I ordered an awning that when installed does not fit in the area it was installed making it unable to install the hood option. The salesman should never have allowed me to order an item that was not able to fit in the area. There was another type awning with just a casing instead of a hood but they would not allow another awning to be ordered in place of this one instead we have been going around and around with a different installation option from the roof. I have requesting pictures of how this installation looks but have ... read more
I had the company put custom blinds in my home and all was fine until my patio blind kept breaking. The first time a guy came out and fixed it. Then it broke again. The second time they patched it up and said that I needed a new one. It’s been months and I still have not received a new blind. I’ve called the company several times and three times they scheduled a tech visit and canceled. The fourth time they came out took down my old one but brought a blind that did not fit, had missing parts, was not the right material nor t... read more
Frequently asked questions about Beltway Blinds
How is Beltway Blinds rated?
Beltway Blinds has a 4.5 star rating with 1,917 reviews.
When is Beltway Blinds open?
Beltway Blinds is closed now. It will open at 9:00 a.m.