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AIC Roofing Corporate
- Roofing
- Lexington, KY
About this business
Location details
412 Spring St, Lexington, KY, 40508, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I would not recommend....I had a leak in my roof and initial the process went well, they said all I needed was some shingles replaced, so they did the work, but after they were finished it looked awful, the replacement shingles stood out like a sore thumb because the color matching was way off..so I called them and they said they would come back to try to match the coloring better than what they did, which they should have done in the first place.....so Shortly after that, the roof started leaking again, they came out and th... read more
Business response:
Tanya, thank you for sharing about your experience. We’re very sorry to hear about your frustration and truly regret the experience you’ve had. We understand how stressful ongoing roof leaks can be, and we appreciate the opportunity to clarify what took place. From the beginning, our goal was to resolve the issue correctly and professionally. On the initial repair, we ordered multiple shingle colors and selected what we believed to be the closest match. Unfortunately, after the shingles settled, the color match wasn’t as clo... read more
17 months after having roof over garage noticed water infiltration where the garage meets the house. Does not appear that it was properly flashed. AIC will not come and repair.
Business response:
Thank you for sharing your feedback, John. We sincerely apologize for the confusion and frustration you experienced. You were absolutely right to reach out, and we’re truly sorry for the initial misunderstanding about your warranty. When reviewing your project after our initial conversation, we realized our mistake - your repair was fully covered, not out of warranty like we initially told you - and we take full responsibility for the oversight. We completely understand how discouraging it must have felt to hear otherwise at... read more
We were lied to about our roof contract. We were told 25% down and remaining balance to be paid in 12months. They were friendly until the day after roof completion. Then they started blowing up my phone demanding full payment. They are now lying and stating they never made that agreement with us. Also, they made me sign a paper for " so called preexisting" damages after they had already been working at my house for the entire day. Also, witnessed one of the workers zipping up his pants after using the bathroom in my backyard... read more
Business response:
We are very sorry to hear that you had a poor experience with us. We would have liked to have gone through these issues with you over the phone or in person, unfortunately that opportunity was not granted. Even so, we’d like to go through the issues you listed and address each of them. First, you felt that we lied about the contract terms, and believed that you had 12 months to pay for the services rendered. This is a serious misunderstanding, and we understand the frustration that would occur as a result. We would like to r... read more
We had a pretty good leak in our kitchen and A1C gave us a estimate to fix it. They seemed pretty confident they could stop the leak. After approximately $3000 we still have our leak AND we have a new leak where it did not leak at or never had. For some reason they thought we needed new asphalt tiles around the skylights and roof vents which neither had ever leaked before. When we called them back out to assess the situation we got the run around. We were going to pay extra money for them to do more work and hopefully fix th... read more
Business response:
During our original consultation we explained that the repair was high risk because the existing shingles were installed incorrectly, using a racked installation pattern. This installation method is not approved because it is highly prone to leaks, and it was for this reason that we communicated to the customer during the initial meeting, and specified on the contract that we would not provide a warranty on the proposed repair. The customer chose to proceed with the work and we were hired to complete the repair, and did so. ... read more
Frequently asked questions about AIC Roofing Corporate
How is AIC Roofing Corporate rated?
AIC Roofing Corporate has a 4.9 star rating with 861 reviews.
When is AIC Roofing Corporate open?
AIC Roofing Corporate is closed now. It will open tomorrow at 7:00 a.m.