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Expo Home Improvement Corporate
- Kitchen & Bath
- Farmers Branch, TX
About this business
Location details
13859 Diplomat Dr Suite 180, Farmers Branch, TX, 75234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 7:00 p.m. | |
| Sun | Closed |
I was originally happy with our install; however we went through ****** and told we would get a shop card for a percentage of the cost. Now I'm being told by ****** that the ****** logo was not on the contract and we can't get a shop card. I tried to call Expo back and what was usually a quick turn around call, I was on hold for more than 20 minutes with no pick up time. Not happy at all!
Business response:
Hi ****, thank you for your feedback. We're sorry to hear about your experience and the difficulty reaching our team.An Expo Home team member will be reaching out directly to better understand what happened and help get this resolved. We appreciate your patience and the opportunity to make things right.
Jacuzzi dba Bathwraps dba Dietzler Ventures dba Bath ??? dba Dream Makers Bath and Kitchen dba Home Expo. Contracted with my 92yr old mother to do a tub to shower conversion, charging her 14696.00 with 12.9 % interest for 15 years for a total of 33k plus for a job that is only worth 5k and that's using retail pricing for materials. The paperwork appears fraudulent as my mother was on SSI and her monthly income was less than half reported. I have pictures of the before and after. A tub and fiberglass surround removed, a floor... read more
I was told at the beginning of my transaction I would be given updates during the time my windows were being constructed. That never happened. I had to call and get updates. The lady I spoke with was a bit defenses. She kept throwing the fact that I signed a contract. All I was asking for was an updates like I was told I would receive. I had to make my first payment without any information. That was very uncomfortable. The installers were great.
Business response:
Hi ****,Thank you for taking the time to share your experience. We're truly sorry to hear that you felt left out of the communication process. Its never our intention for a customer to feel this way, and we take that feedback seriously.Our team, including your project coordinator ******* and team member ***, did their best to keep you informed and respond quickly once you shared your concerns. *** spoke with you directly to walk through your financing documents and project timeline, and we understand you were hoping for more... read more
On May 27, 2025, ******** *. from Expo Home Improvement visited my home to quote a Jacuzzi shower replacement. He presented payment options, including a 12-month, no-interest plan, which I was interested in pending financing approval.When asked to sign, I specifically asked why, stating I was only getting a quote. ******** assured me the signature was solely to confirm my selections, not to commit to service, and that any agreement would only occur after I finalized financing terms. He then took my picture holding tile sampl... read more
Business response:
Were sorry to hear this homeowner left the consultation feeling misled, as thats never our intent. Our goal is always to provide a clear, pressure-free experience where homeowners can explore their options and make informed decisions.After reviewing the details of this appointment and the associated account, we can confirm that there is no active contract or obligation in place. While a credit application was submitted during the consultation, the financing was not approved, and no charges or agreements were finalized as a r... read more
We set aside 3 different Saturdays for this company. Them saying they would be here to give us an estimate. The first appointment they called and said the **** had an emergency and would have to reschedule. So it was rescheduled I believe the next Saturday or maybe one after. Anyway day or two before it, same excuse. Needed to cancel because an emergency had come up. Had to reschedule three weeks out. This time they didn't even bother to call. I called a hour and a half before they were suppose to be here because they had no... read more
Business response:
Hi ****,Thank you for taking the time to share your experience. We understand how frustrating it must have been to set aside multiple Saturdays and not receive the service you expected.After reviewing your appointment history and call records, we can confirm that our team reached out before each scheduled visit to let you know that your design consultant was unexpectedly unavailable. For the third appointment, our team was actively checking for a backup consultant when you called in. At that point, we informed you that the o... read more
Expo home does not pay their subcontractors.This is a warning for anyone that works for or with Expohome. In particular, working with **** who is the manager from the Carrollton branch. After completing work as a subcontractor, he refused to pay for the work done. After completing all punch list items as request, he still refused to pay his bill.
Business response:
Hi *******,We take these concerns seriously and want to clarify that this review relates to a former working relationship rather than a customer experience. While we cant discuss employment or subcontractor matters publicly, we strive to handle all partnerships with professionalism and fairness.If you have further questions or need to resolve any outstanding matters, please feel free to contact us directly at **************.Thank you
Cult like environment to work for. Director level management has their favorites and keeps those they dont like from opportunities of pay, breaking policy, overall treats the ones they dont care for like an out casts, kept out of company functions, advancement and meetings so you end up looking like you have no idea of whats going on in the company and its your fault. While favorites have unlimited opportunities to advance in pay, title, and are apart of every company function. The pettiness is as bad as you hearing your man... read more
Business response:
Hello,Thank you for sharing this feedback. We are saddened to read this, and we wish you would have shared before departing as we really do appreciate feedback. Since you have already left us, the best way for us to respond at this point is to respond with kindness, love and humility. Expo Home Improvement is made up of people who strive daily towards love, integrity, excellence, and service of others. The truth is, we will never be perfect, nor will we pretend to be, however we will commit to striving toward these values be... read more
I had a tub to shower conversion by Expo Home here in *********** Aug 2023 with ******* shower from ******* I loved it at first But since then theyve been here nearly every month recaulking the seams at the bottom. In contact with project manager ******* the whole time. One time I inserted tissue paper pieces into the seam and water wicked out of the holes. So water had gotten behind the panels. One technician ***** that they sent out said the panels were just cut too short. He put more caulk, almost one inch thick. When I a... read more
I used Expo around 2018. It's been awhile I had a lot of Health problems which just now I able to revisit my problems with their job. After my husband passed I was not in a right place in my head. But I lived way out in the country alone in a home that was in the family since ****. We had to add onto this one big room type home, to a 2 br and bath. The old bathroom was really in need of a redo from tub to shower. So, after my dad passed he left me some money and I used that to have Expo Home come out and look at it. They pro... read more
Business response:
Thank you so much for bringing this issue to us. I understand that our Director of Customer Experience, ****, has been in contact with you, *******************, and that your son is helping send in photos to our team so we can see and understand the issue to get it resolved as quickly as possible. We definitely would have loved to make this issue right for you sooner but understand your circumstances and glad it is being brought to our attention now so we can make it right. You have our commitment that this will get resolved... read more
Frequently asked questions about Expo Home Improvement Corporate
How is Expo Home Improvement Corporate rated?
Expo Home Improvement Corporate has a 4.9 star rating with 6,382 reviews.
When is Expo Home Improvement Corporate open?
Expo Home Improvement Corporate is closed now. It will open at 10:00 a.m.