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Chesley Fence and Deck
- Fences & Gates
- Fairview Heights, IL
About this business
Location details
9723 IL-161 Ste C, Fairview Heights, IL, 62208, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 1:00 p.m. | |
| Sun | Closed |
I highly recommend Chesley!! They showed up on the scheduled date and time. After reviewing the job with the **********************************, they got to work pronto. I had an existing wood privacy fence to be removed and new vinyl fence to be installed, about 90 feet with 2 gates. In 4 hours, they were wrapped up and on their way. They did not disappoint. If you are in need of what Chesley offers, give them a call. One of the best contractor experiences I have ever had.
They were timely and did a great job, fence looks beautiful and they cleaned up when they were done, would highly recommend them
Everyone was fantastic to work with and the install crew did amazing!
My wife and I decided to go with this company to get a fence built. We called them to come out and *** was our person we spoke with to go over the details about our project. *** was very nice as he spoke on the family business with Chesley and promised us that we wouldn't be disappointed with their work. My wife and I agreed to get a 4 foot fence built around the parameter of our back yard. They came out and they put up the fence pretty fast and did a good job putting it up. After the fence was installed we noticed the fence... read more
Business response:
We take all complaints seriously and although we are the leader in fence installation in the *************** area since 1967, with thousands of satisfied customers, we do not assume we cannot make mistakes. To this end we consulted with the manufacturer and they sent their representative to inspect this particular fence. The **** comments were, and I quote, When ***** and I visited, everything about that job looked great. The sections were thoughtfully laid out by your installation crew who I thought did a fantastic job.Furt... read more
My wife and I decided to go with this company to get a fence built. We called them to come out and *** was our person we spoke with to go over the details about our project. *** was very nice as he spoke on the family business with Chesley and promised us that we wouldn't be disappointed with their work. My wife and I agreed to get a 4 foot fence built around the parameter of our back yard. They came out and they put up the fence pretty fast and did a good job putting it up. After the fence was installed we noticed the fence... read more
Business response:
We value the business relationship with our clients and are committed to ensuring customer satisfaction. To this end, we have engaged the manufacturer to confirm that the installation adheres to industry standards and communicated this information to the client.
While I am sure many people have had great experiences with this company, mine were not. They installed our vinyl privacy fence in the summer of 2022. We were very happy with everything. ***************** price and installation. The following spring our gates started to bind up. I called and they were great about getting back out to adjust the gates. Although I had to call them every couple of months to come adjust them, they would come out no problem. After they came out 3 or 4 times, I started to notice why the gate was bi... read more
Business response:
We strive to not only meet but exceed each client's expectations. We are looking into this further and a member of our management team will reach out to you. This certainly is not the norm and we appreciate your business and feedback.
First let me say that if I could give 0 Stars I would. Secondly my issues are with Chesley as a company not any of the workers that installed our wood fence. I went with Chesley Fence and Deck due to always seeing such nice work out in the public. I now understand that they sub contract out the fence installs. Again before I get started with my review I want to STRESS that the issue is not work the quility of work done our fence looks great and its exactly what we asked for. Monday Sept 11th was our install date I left to ta... read more
Business response:
We cannot apologize enough for this situation, nor imagine how scary and frustrating this was for you. We mandate an English-speaking ******* on each job site, and he was on site but unfortunately had to leave for 1.5 hours to replace a broken piece of equipment. He should have notified you of his departure. We are implementing more policies to ensure communication is not an issue. Again, we genuinely apologize and appreciate your business. We strived to meet or exceed your expectations, and we know we fell short. We are alw... read more
Frequently asked questions about Chesley Fence and Deck
How is Chesley Fence and Deck rated?
Chesley Fence and Deck has a 4.6 star rating with 398 reviews.
When is Chesley Fence and Deck open?
Chesley Fence and Deck is closed now. It will open on Monday at 8:00 a.m.